Terms and Conditions


This Andante Shop Website https://shop.andante.com.hk/ is owned and operated by Dolphin On Horizon Limited. Our registered office is Shop D, G/F, The Design Showcase, Ruttonjee Centre, 11 Duddell Street, Central, Hong Kong (this is not an address for returns).

By using this website, you agree to the following Terms and Conditions and our Privacy Policy. Please read these Terms carefully and If you do not agree with these Terms, please do not use our Website.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

Andante may update these Website Terms and Conditions and Terms and Conditions for our services when necessary, without prior notification. It is your responsibility to familiarise with these terms and any changes accordingly.

Links to Other Websites

This Website may contain links to other websites that are not controlled by Andante. The information is provided for informational purposes. These links to another Website on this Website do not form an endorsement of this third-party Website or service. Andante assumes no responsibility or liability for any and all forms of loss or damage arising out of the use of them.

Usage Restrictions

All material on or accessible through this Website, unless uploaded by users, including, but not limited to, logos, images, icons, photographs, video clips, text, graphics, sound clips, page layout, software, scripts and other materials is the property of Andante, our affiliates or its content providers. The entire content on the Website is protected by Hong Kong and international copyright laws. We reserve the right to alter, edit or modify the content at any time.


Andante may contact you or provide you with promotional notices and/or service-related by means of electronic mail, postal mail, general Website notifications and more using the contact information you have provided to us.

Product variations

We have done our best to display our product items as accurately as possible on the Website. Please be aware that variations in colour, style, size, shape or look may occur.

Payment Methods

We accept Visa, Mastercard, Amex, WeChat and AliPay through our Stripe credit card gateway.

International Users

If products are being ordered from outside Andante’s country of residence (Hong Kong), import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges or undertake to make any calculations or estimates in this regard. Please be advised to contact your local customs authorities for further details on costs and procedures and ensure that your purchase is in full compliance with the laws of the country into which the products are being imported. Please note that goods may be inspected on arrival at port for customs purposes and Andante cannot guarantee that the packaging of your goods will be free of tampering.


By using the Andante Shop website, you agree that you must use it legally, and ensure that your activities are allowed by law.

You agree that any comments or other user submissions submitted by you to the Andante Shop website will violate any right of any third party, including copyright, trademark, privacy or other personal rights.
You agree that no comments submitted by you to the Website are inappropriate, offensive, racist, abusive, vulgar, or that could be considered hateful content.
You agree not to upload, post, publish or distribute any information that is illegal or prevented by law.
You are and shall remain solely responsible for the content of any comments you make.


Andante is not liable for any contract or legal outcome, or any loss, as a result of your use of this Website. All content, products and services on the Website, or obtained from a website to which the Website is linked are provided to you “as is” without any guarantees or warranty of any kind, whether directly expressed or implied. Use of the product or service by a user is at the user’s risk.


By use of this Website, you agree to indemnify and hold Andante (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim, action, demand, losses, expenses, damages or costs, arising out of your use or violation of the terms of use of this Website, or if you violate the rights of a third party. We are not responsible for any loss data, any lost profits or any other damages or losses that result from your use of this Website.

Limitation of liability

Andante shall not be liable to you for any special, incidental, direct, indirect, consequential damages that result from the use of, or the inability to use, the materials and services on this Website or the performance of its products.


We do our best to make sure all the information on this Website is up to date and accurate. But the information on the shop.andante.com.hk website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, availability and pricing. In these instances, we shall have the right to terminate any orders involving inaccuracies or pricing errors. We apologise for any inconveniences.


Please review our privacy policy, which covers the use of this Website and forms part of these Terms and Conditions.


This Website operates under the laws of the Hong Kong Special Administrative Region.

Contacting us

If you have any questions about these Terms, the practices of this Website, or your dealings with this Website, please contact us at: info@andante.com.hk.

Last updated: 18th March 2022