Privacy Policy

This Privacy Policy forms part of the Terms and Conditions of the use of this website https://shop.andante.com.hk/, which is owned and operated by Dolphin On Horizon Limited.

We are committed to protecting your privacy, and securing the personal data that you provide.

Information we Collect

Andante collects user information in an effort to enhance and personalise your shopping experience; allowing us to communicate with our users about our services, products and promotions.

We collect information:

That you provide to us, either in person or when you place an order, submit your account information or participate in Andante Shop promotions or surveys (our website collects your personal information such as your name, email address, mailing address, login, password, phone number.

Technical information generated by your visit to this Website such as Internet Service provider, Internet Protocol (IP) address, browser type, operating system, date/time stamp.

We will collect personal identification information from Users only if they submit such information to us. Users can always refuse to supply personal identification information, however that may prevent them from engaging in certain Website related activities.

What to do with the information:

We collect and use personal information from Users for the following purposes:

  • We use your financial information only to bill you and charge for the products and services that you have purchased.
  • To improve User service and personalise User experience by tracking your use of our products and services.
  • Your information helps us to more effectively respond to your User service requests and support needs.
  • We may use information to understand how our Users as a group use the services and resources provided on our Website.
  • We may contact you about exclusive offers, special events, or other opportunities connected to our products and services.
  • To send Users information to receive about topics we think will be of interest to them.
  • The email address Users provide for order processing, will be used to send them information and updates related to their order. It may also be used to respond to their inquiries, and/or other requests. And to send periodic emails.
  • If you opt in to our newsletter, we may contact you about special offers, updates, related product or service information, or share your information with our partners so that they can offer you special deals and services.
  • If at any time the User would no longer want to receive future emails, you can choose to “opt out” by contacting us or follow our unsubscribe instructions at the bottom of each email.
  • From time to time we may offer User surveys or questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with results.
  • When you submit data through a form on the Website, cookies may be set to remember your User details for future correspondence.

At Andante Shop, we understand and recognise that we must maintain and use User information responsibly.

Third party websites

Users may find advertising or other content on our Website that link to the Websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these Websites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these Websites or services, including their content and links, may be constantly changing. These Websites and services may have their own privacy policies and User service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies.

Cookies

Andante automatically gathers information through the use of “cookies” to enhance User experience. Cookies are files with small amounts of data that are stored on your computer’s hard drive or embedded in our Website, that allow us to identify you and track your use of the Website.

You can disable cookies on your computer by changing the settings in the preference or options menu in your browser. Please note that disabling cookies will affect the functionality of this and many other websites that you visit, and you may not be able to access certain parts of this Website. Therefore it is recommended that you do not disable cookies.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. Third party cookies you might encounter through this Website are as follows:

This Website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the Website and ways that we can improve your experience. These cookies may track things such as the pages you visit , how long you spend on the Website and other traffic patterns. This information allows us to continue to produce engaging content, help us improve the products we make, the design of our website or exclusive services we offer.

We also use social media buttons and/or plugins on this Website that allow you to connect with your social network. These social media websites may set cookies through our Website which may be used to contribute to the data they hold for various purposes or enhance your profile on their Website outlined in their respective privacy policies.

We also contract with third-party advertising agencies and its service providers to serve ads on our behalf across the internet and sometimes on this Website. They will collect and use anonymous information about your visits and interactions with our website through the use of technologies such as cookies to tailor your advertisements for our products and services when you visit certain other websites.

Information Sharing with Outside Parties

We may use third party service providers to help us manage this Website, operate our business or administer activities on our behalf, such as processing and sending out orders, sending out newsletters or surveys.

Andante will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If you click on a third-party website linked to our Website, you do so at your own risk. These external sites are not operated by us. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them. We strongly advise you to review the Privacy Policy of these websites.

Scope

This Privacy Policy covers your use of this Website, as well as our interactions with you online or by phone, and when you conduct in person coaching sessions or group workshops. Andante and you agree to comply with all applicable data-protection laws connected to this policy.

We follow the latest industry and technical standards to protect you and your data, both in how we receive and how we store your data. We strive to ensure we only use your data with your consent.

Version to use

Where applicable, if the text of this Website appears in multiple languages, the English version is the authoritative version that is applicable by law.

Changes

We may amend or change this Privacy Policy at any time where necessary, by updating this policy on this Website. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. The changes to these Terms take effect as soon as the change is made and will be deemed your acceptance of those changes in your continued use of this Website. You acknowledge and agree that it is your responsibility to review these Terms periodically and become aware of amendments.

Contacting us

If you have any questions with respect to this Privacy Policy, or your use of this Website, please contact Andante at info@andante.com.hk.

Last updated: 18 March 2022